FAQs

What do we use your information for?

We use your Personal Information to provide you with services, including: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated about new products, services, and offers.

What is your return period?

Returns must be made within 30 days of receiving the order.

Condition: The item must be in its original condition, unused, unwashed, and with all tags and packaging intact. Items that do not meet these conditions will not be returned.

Non-returnable items: final sale items, gift cards, discounted items.

What to do with damaged or defective goods?

If you receive a damaged or defective item, please contact us immediately at [email protected].

What is the delivery time?

The estimated delivery time is approximately 7 to 15 business days.

Arrival time = Processing time + Shipping time

Please note that:

Cancellation: Please contact us via email at [email protected] , as long as your order has not been dispatched, you will not be charged.

We may cancel your order within 24 hours of placing your order before processing begins.

Order Cutoff Time: 6:00 PM (Central Standard Time)

Order Processing Time: Orders are processed within 1 to 3 business days.

Natural disasters and other unforeseen circumstances can sometimes cause delays. This includes bad weather, holidays, and customs clearance. We appreciate your understanding in these situations.

Please note that holidays are not considered business days. Please keep this in mind when calculating your business days.

In rare cases, there may be unexpected delays, especially during peak times. We will always do our best to keep you updated.

How much does your shipping cost?

Standard shipping: $6.99 for all orders.

What is your payment method?

Payment methods at maurine.store: Payoneer, paypal.