At Maurine.store, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below. This policy outlines the terms and conditions under which we accept returns and refunds.

Return Conditions

Timeframe: Return requests must be made within 30 days of receiving your order.

Condition: The item must be in its original condition, unused, unwashed, and with all tags and packaging intact. Items that do not meet these conditions will not be eligible for a return.

Non-Returnable Items: final sale items, gift cards, sale items.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at [email protected] to request a return. Once we receive notification we will guide you through the next steps.

Shipping Fees: Original shipping charges are non-refundable and return shipping costs are the responsibility of the customer unless the return is due to an error or mistake on our part.

Cancel (Cancel Order)

Orders are usually processed within 24 hours of receipt. Therefore, you have 24 hours to change your mind. However, if your order has already been processed, unfortunately we are unable to process the request.

Refund

Once we have confirmed that your return meets our requirements, we will begin processing the refund. We will issue you a refund. The credit will be automatically applied to the original payment method.

Any original shipping costs, taxes and duties associated with the sale are non-refundable.

Late or Missing Refunds (if applicable)

Once your authorization is received, your refund will be processed and automatically credited to your credit card or original method of payment within a certain number of days.

Missing or Late Refunds: First, check your bank account if you have not received your refund. Once the refund has been applied to your account, contact your credit card company as it may take some time.

Damaged or Defective Goods

If you receive a damaged or defective item, please contact us immediately at [email protected].

Contact

If you have any questions about our Return Policy, please contact us at:

E-mail: [email protected]

Address business: 15283 Government St, Gulfport, MS 39503, USA

Working hours: 8AM – 6PM (from Monday to Friday, closed Saturday and Sunday).